Initially this mattress was quite comfortable. Now, just about two years later it is sagging in the middle and lumpy on the edges. Never had back pains on mattresses owned for 10-20 years. Now sleeping is very uncomfortable. When I complained to Ortho from whom this was purchased got NO satisfaction and rudeness. Will NEVER do business with ORTHO again. Would not honor warranty based on a nearly invisdible stain which I can't remember happening since the mattress cover (mine and washed often never showed any staining). Poor product and dreadful customer service on the part of ORTHO.
Joyce CWhittier, CA
Dreadful product/worse customer service
Pros:
- Initial Comfort
Cons:
- Overall Comfort
- Customer Service
- Surface Integrity
- Warranty Claims
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Not Rated
Stays "Cool"
Excellent"Coolness"
Never sleep hot due to this mattress
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (1)
I agree with Joyce, exact same happened to me. Two years and sagging and soar back. I am 175 pounds and the sagging started after the first year. Save yourself and purchase something else.