Spent over $1,500 on the king size mattress set. After months of struggling to getting acclimated and my back killing me.....we went back up to see what they could do. They gave us some cheap foam top and said to try it. After another coulple month of my back still killing me they said we had to pay a 25% restock fee plus the cost difference to upgrade and another $100 delivery fee for the grand sum of over $750.. Are you kidding me! What ever happened to 100% customer satisfaction. Go to another mattress store where they gaurentee 100% comfort. What happens if I pay the additional $750 return/upgrade and my back still hurts!? This part of the warranty was glossed over “real quick”. We are going somewhere else where they will guarantee comfort for a lifetime. I may pay more in the front end, but will be at ease knowing that another company will guarantee the comfort. This is 2019 not 1960. Read the fine print prior to buying a mattress there.
DrewLoveland, OH
DO NOT BUY FROM ORIGINAL MATTRESS
Cons:
- Back Support
- Warranty Terms
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
FairValue
Fair value for the money
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft