DO NOT even think about getting one of these beds. We got our bed Jan. 2013 and the trial time was near and my husband said lets just try it a little more. And so a few months later I called to see why this bed was so hard and was told it needs to break in, ok well 11 months later it still never broke in. So I called the customer service AGAIN and they said all we can do is let warranty know and they will get back with you. HA HA. What a JOKE so just kept calling back and I did get a lady who said maybe it is not right side up so to unzip it and let her know what it looked like, WELL we see the "springs" are all the same color, she said I have never had that happen and would contact warranty, well 6 or 7 calls back and over a month and later still NO results from warranty. So after another call telling them to arrange for a pick up b/c I want this out of my house and letting them know I called my CC company I get a call from "warranty" so all she can do is get back with later, I did though get a number to call her so a week later when I did call her and she was still looking into it.(WTF) So a week later when I called again the number is disconnected. This bed and it's service is a BIG jOKE . I am in the process of Gatling to the BBB and the Attorney General BEWARE of this bed.
Cons:
- Firm Comfort
- Warranty Claims
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Not Rated
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (2)
Hi Deby. I am so sorry to hear about your experience! Exactly which model did you purchase? Our mattresses have different levels of comfort, from medium to soft, medium, medium to firm, and firm. I'd like to help have this issue resolved. Can you contact me with your purchase details. I am more than happy to look into this for you!
Deb, thank you for detailing your issue with the dormeo 8500. I also purchased the 8500 model and am currently working with the warranty / exchange 'team' as my mattress does not support my body, so at night I actually sleep in a hole that I cannot roll out of. I do not know if my mattress is defective or that I was mislead by the sales staff who told me this mattress (8500) would provide firm support. Based on your comments, I unzipped my mattress only to find all the same color 'springs' grey....this is not what the online pictures of the 8500 indicate....I hope you have been successful in your exchange.