We purchased an Orion bed 4 years ago, sold as having a twenty year warranty. After 2 1/2 years I have developed sciatica nerve pain and I have been to the Chiropractor and had MRI and X rays of my back and they say there nothing present that would warrant the issues I'm having. I ache terribly upon lying in my bed many times having to take pain meds before bed to offset the issue. I had never experienced back pain before. Our bed previous to this purchase was perfectly fine other than it was over ten years old and I thought we should purchase a new bed due to age. I have emailed the company a total of 4 times since January 31st to have them take a look at my bed for defects. I have received nothing other than the standard "canned" response. At this point I'm quite certain I would never do business with this manufacture again.
Cons:
- Back Support
- Issue Resolution
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Very PoorPressure Relief
Constant pressure point soreness or loss of circulation
Sleep Quality
Much betterSleep
Sleep much more deeply and/or consistently since owning this mattress.
Stays "Cool"
Excellent"Coolness"
Never sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft