Ordered a medium after testing mattresses at the Nest store in NYC. Found the medium too soft after using it for a month. Called Nest to replace it with the firm version. The person I talked to suggested the "new" medium which is firmer than the "old" medium. Got the "new" medium and it was firmer but is still too soft. Beyond the return period now so will have to live with it. Nest was very helpful with the first return though.
Bradley SLinthicum Heights, MD
Softer than expected
Pros:
User also said: Good customer service when I made the first exchange.Cons:
User also said: Too softRatings from this Sleeper
Back Support
FairBack Support
Sometimes have back aches or stiffness related to this mattress
Pressure Relief
GoodPressure Relief
Infrequent pressure point soreness or loss of circulation
Sleep Quality
Slightly worseSleep
Sleep slightly less soundly or consistently since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
GoodValue
Good value for the money
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft