We have tried different toppers and sheets (most notably cotton percale, which was cool on our previous mattress) to no avail: the mattress sleeps hot. It also develops depressions over time and the edge support is terrible. We initially tried to return this mattress and were offered an exchange instead. We asked if we would be able to try out the exchange, which the company confirmed and they said they would extend the trial. Unfortunately the exchange slept even hotter and they denied us the return.
Dennis WCosta Mesa, CA
Sleeps hot, poor edge support
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
FairPressure Relief
Occasional pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Very Poor"Coolness"
Always sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (4)
Joe, thanks for responding. There's no agenda, I'm sharing what happened. I've called and written countless emails to attempt to return the mattress to no avail, although I never heard back from you personally on this issue (communicated with one of the store managers). Will you allow us to return the mattress?
Joe - is it on Hyland Ave? Are you there all day or is there a good time frame?
Official Response
No, I have already left that location. If there is a defect with the mattress we will gladly accept photos of the bed and base and assess it for replacement.
Joe, we would just like to return the mattress.