Only lasted about a year, foam has indent even after rotating. (both sides) Difference between sleeping on center and one side or the other is huge. Center still has support, either side drops down. The mattress is great otherwise, however that is a pretty bad flaw.
Gregory HOakland, CA
One big problem...
Ratings from this Sleeper
Back Support
GoodBack Support
Rarely have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
SameSleep
Sleep quality or quantity has not changed since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
PoorValue
Poor value for the money
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (2)
Official Response
Thank you for reaching out to Todd. Looks like you have a defective mattress and under the terms of our warranty you have free and full replacement. Happy to get that swapped out for you and get you sleeping better right away. Thanks!
Thanks so much for your immediate concern, I stopped by the store this weekend and they are sending me a new one. BTW the new Alexander Hybrid was the most comfortable mattress I have ever been on, and I have owned $5k mattresses in the past. I reacted too quickly due to bad experiences in the past with warranties, you guys replaced the mattress without any runaround or undue obfuscation. Thanks. Gregory