My mattress was delayed weeks in shipping without any notification. This caused me to sleep on my sofa for two weeks and that was not fun. Very disappointing. I also posted a picture to social media with the teddy bead for the free pillow which I never received. Customer service seems unorganized, but the product itself was worth it.
Jacob BAustin, TX
Rough start - Great Product
Pros:
- Overall Comfort
Cons:
- Customer Service
- Delivery Service
Ratings from this Sleeper
Back Support
ExcellentBack Support
Never have back aches or stiffness related to this mattress
Pressure Relief
ExcellentPressure Relief
No pressure point soreness or loss of circulation
Sleep Quality
Slightly betterSleep
Sleep slightly more deeply and/or consistently since owning this mattress.
Stays "Cool"
Excellent"Coolness"
Never sleep hot due to this mattress
Value
GoodValue
Good value for the money
Warranty Service
ExcellentWarranty Service
Completely satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft