I am not sure if this is consistent among all of your customers, but for the first few weeks of owning the mattress I was very sore when waking up. Eventually this wore off completely and I felt great waking up with no soreness. If this is a consistent experience you may want to tell your customers in the instructions they receive with the mattress so they know what to expect and do not initiate a pre-mature return.
Mark BRichmond, VA
Takes slight adjustment period
Pros:
- Overall Support
Cons:
- Initial Comfort
Ratings from this Sleeper
Back Support
ExcellentBack Support
Never have back aches or stiffness related to this mattress
Pressure Relief
ExcellentPressure Relief
No pressure point soreness or loss of circulation
Sleep Quality
Slightly betterSleep
Sleep slightly more deeply and/or consistently since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
ExcellentValue
Excellent value for the money -- a great deal
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft