Started fine, then back issues developed, progressing from slight stiffness to full on back spasms while in bed and all day back stiffness. Pain causing, sleep quality deteriorated, do not recommend. I contacted Nest to see if I could exchange for a firmer model. I was denied as outside of 100 day warranty period, have owned less than six months. Note: first 30 days of warranty the consumer cannot return no matter what. I tried to honestly and forthrightly work with Nest. However, they quickly said no and did not listen. I am a side sleeper of normal height and weight. The mattress was a Nest Latex Hybrid, medium firmness.
NeilDenver, CO
All Night Long, back spasms
Cons:
User also said: caused back pain, disrupted sleep, customer service was thanks for the money get lost- Back Support
- Customer Service
- Warranty Claims
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
GoodPressure Relief
Infrequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft