I will start by saying that this mattress is very well made and I believe that it is of a very high quality. Sadly though, it has been a terrible fit for us at a very high price. I made 3 attempts to reach the sales person at Nest Bedding during the return period, and no one ever returned my messages, so we were stuck. The bed is beyond too firm for us on both sides and has no give. We added a 3 inch memory foam topper to it after sleeping on it for a month, and it is still uncomfortable and it's hot to boot. I thought it would eventually soften up a bit, but it has not. We have had the bed for 2.5 years now and my husband is waking every morning with debilitating back pain... he HATES the mattress. He doesn't sleep deeply because of the pain, and then is very unproductive all day because of it. What a total loss
Amanda HInver Grove Heights, MN
Exhausted
Pros:
- Product Quality
Cons:
- Firm Comfort
- Price
- Overall Support
- Temperature Control
- Overall Value
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Don't know"Coolness"
Don't know or not sure
Value
PoorValue
Poor value for the money
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (3)
Official Response
Amanda, call our 888-992-2001 number, someone always picks up. Sounds like you are calling the wrong number. Someone always picks up at that number, and we will get you taken care of thanks!
Official Response
Also, adding a foam topper that isn't the quality we make will make the bed sleep hot. You are covered for a lifetime with our comfort guarantee, so there is no reason anyone should ever feel they are stuck with anything.
Official Response
Amanda, I also see that you emailed us in May, and we wrote back to you in May, from Todd at customer service, I see the email we wrote to you.