intially the mattress was hard and thought it would break in, after two years still as hard as a rock. Customer service was fine when they sent me a mattress topper but it is why too hot.
Ryan BTorrington, CT
Hard as concrete and hot as pavement in the summer sun
Pros:
User also said: customer service- Customer Service
Cons:
User also said: Sleeps very hot and I am not a hot sleeper- Firm Comfort
- Pressure Relief
- Temperature Control
Ratings from this Sleeper
Back Support
FairBack Support
Sometimes have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Very Poor"Coolness"
Always sleep hot due to this mattress
Value
FairValue
Fair value for the money
Warranty Service
GoodWarranty Service
Very satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (3)
Official Response
Hi Ryan, yes the firm is really firm. How long ago did you receive a topper?
Less than 3 months after the mattress
Official Response
That was before our cooling topper. Are you still using the bed?