This mattress arrived saggy in the middle and firmer (in a good way) on the sides. I initially avoided the middle third of the mattress, and tried keeping to the sides until I realized how dumb this was. And then the one side I'd been predominately sleeping on started to soften considerably after just a few months. I know Nest is known for this mattress, but they changed the types of coils they use a couple of years back, and this has, in my humble opinion, done something really bad to the mattress.
DavidBrooklyn, NY
sags from the outset
Cons:
- Surface Integrity
Ratings from this Sleeper
Back Support
FairBack Support
Sometimes have back aches or stiffness related to this mattress
Pressure Relief
FairPressure Relief
Occasional pressure point soreness or loss of circulation
Sleep Quality
Slightly betterSleep
Sleep slightly more deeply and/or consistently since owning this mattress.
Stays "Cool"
Excellent"Coolness"
Never sleep hot due to this mattress
Value
PoorValue
Poor value for the money
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (1)
Official Response
Thank you so much for your review. We're sorry to hear you are finding the mattress too soft. Have you reached out to our team to discuss any options yet? You can likely exchange for a firmer feel or a different mattress (if still in your sleep trial), but we would also want to make sure you are using a properly supportive foundation, as that can highly affect how the mattress feels. If you are feeling that this "sag" is a defect, we would also highly encourage you to open a warranty claim with our Customer Service team so that we can review that with you! And finally, while we did change the coils somewhat recently, they were changed to the coil system that we've been using in the Owl Hybrid for several years, which remains a high-quality and durable support system. Thank you again, and we're hoping to help!