Contacted customer service just a few days after the 90 day free trial. I had been mistaken in thinking the trial was 100 days. Found mattress too soft and it was bothering my back. There was no budging in letting me return mattress. Disappointed that they would not work with me.
Leslie GWyoming, MI
Disappointed in customer service
Cons:
- Soft Comfort
- Warranty Claims
Ratings from this Sleeper
Back Support
FairBack Support
Sometimes have back aches or stiffness related to this mattress
Pressure Relief
GoodPressure Relief
Infrequent pressure point soreness or loss of circulation
Sleep Quality
Slightly betterSleep
Sleep slightly more deeply and/or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
FairValue
Fair value for the money
Warranty Service
FairWarranty Service
Moderately satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (1)
Official Response
Maybe you are thinking of a different company? It's always been 100 days trial.