wish i could give a zero!

all i can say is run the other way if you are even considering this mattress. for me, it has been nothing short of a nightmare from the minute i clicked the 'submit' button on my purchase until today while i await them to find someone to pick the mattress up for a return! delivery of the mattress took almost 1 month, though they take your money immediately. then, the mattress is as hard as a rock. i cannot believe that there are folks who say it is the most comfortable mattress ever. makes me wonder if we got a lemon?! because there is NO softness, and it isn't getting softer with time. and now, i've waited 4 days since contacting them regarding returning the mattress. they acknowledged receipt of my request and then went silent. today i reached out and was told they cannot find a courier to pick the mattress up!? they said the courier they used to use won't do it (hmmm, that makes me wonder!) but seriously, a city the size of dallas must have plenty of couriers! so, now it has been 4 days since initiating the return and i still wait. this is all the craziest way to run a busy i have EVER seen. again, don't even consider this mattress....more so, this company. sleeping on a rock might not be that bad, but dealing with this company is an unbearable nightmare! consider yourself warned.