Pre sales was good, The bed is good, the delivery service was outstanding. The post sales support was bad. I called to complain about a defect in the bed frame we purchased, I was unable to assemble it as it was delivered, I was assured it would not be a problem, I could ignore the defective part. I felt after spending close to $4000 on mattresses and a frame my request was reasonable. I requested they sent me a replacement part, they said they would not however I could pick one up at their store front. They then told me they would call back on Monday, they did not call. They were rude on the phone. Unfortunately this single bad experience in an otherwise reasonable one has let me to not recommend this company to my friends and family.
JustinBurnaby, BC
Good mattress, great delivery, poor post sales support
Pros:
User also said: Good mattress so far (only a few weeks so far)Cons:
User also said: The post sales support is poor.Ratings from this Sleeper
Back Support
GoodBack Support
Rarely have back aches or stiffness related to this mattress
Pressure Relief
ExcellentPressure Relief
No pressure point soreness or loss of circulation
Sleep Quality
Slightly betterSleep
Sleep slightly more deeply and/or consistently since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
GoodValue
Good value for the money
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft