I bought this after trying and returning two other mattresses from local companies. Mind you, this return process isn't free - I ended up paying several hundred dollars in return fees. I then started researching mattresses online and found and talked with TheMattressExpert.com He seemed very knowledgeable about mattresses and said that most today are made with memory foam, which is not a good material for the consumer but profitable for the manufacturers because the material breaks down rather quickly. He sold me on this mattress based on my specs (age, weight, back problems, preferences on firmness, etc.). Even though it wasn't returnable, I thought this guy knew what he was talking about and I would be pleased with it. BIG MISTAKE! The most important characteristic I require in a mattress is firmness, but this has a very thick layer of something soft, so that I sink down and my back is not supported at all. I've tried it for a little over 2 weeks to give it a chance, but my back feels worse every day. I'm going to switch it out with my 11-year-old mattress that is still much better than this one. I paid $2,000 for just the mattress (no foundation) and essentially I've thrown my money away. My recommendation to anyone looking for a new mattress is to a) not buy anything unless it's returnable or b) you can try it out in the store first.
Dian MReno, NV
Paid a Fortune for the Worst Mattress I've Ever Owned
Pros:
User also said: It does sleep cool.- Temperature Control
Cons:
User also said: Too soft, no back support- Back Support
- Price
- Product Quality
- Return Policy
- Overall Value
0
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
GoodPressure Relief
Infrequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (3)
The support from this mattress is very firm. The Ultra Plush model was recommended for the arthritis. Flip the mattress over. The flip side is much firmer.
My wife and I have had this mattress for 5 years. It’s still in like new condition and sleeps great.
An "Anonymous" poster responds to me with information on how to make the mattress firmer, plus provides personal experience that matches exactly what the seller told me about himself and his wife's use of the mattress. Apparently he doesn't like the poor review of his product, but is not only unwilling to step up and make it right, but won't even identify himself. Again readers, don't take a risk on a company that won't stand behind its product or offer returns when nearly every other mattress manufacturer does. Big price plus no in-person trial plus no possibility of returning it equals Big Financial Risk to you, the customer. There are so many other options from mattress companies that stand behind their product, that it's not worth the risk!