I have yet to receive the correct layers I order almost three months ago. The owners keep blaming it on everyone else(manufacturing problem). Now that I asked to send it back they expect me to pay to send it back AND THE ORIGIONAL SHIPPING TO GET IT TO ME! Whichh by the way is a mystery since shipping was “free”. I was supposed to get free pillows. Those have never arrived either. They did send two for sending the wrong layer the first time but not the three from the origional order.
StevenClarksville, IN
Terrible customer service
Pros:
User also said: The cover seems well madeCons:
User also said: Inconsistent manufacturing and delivery of promised goods- Customer Service
- Issue Resolution
0
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Slightly worseSleep
Sleep slightly less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
PoorValue
Poor value for the money
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (1)
Official Response
Dear Steve, We work hard to be solve any customer issues by having open communications with our customers. Please call me directly so we can resolve your issues to your satisfaction. (844) 223-2263 Thank You, Joyce