The sides of the mattress started failing just 3 months after purchase and it was replace with identical mattress. This mattress started failing just 5 months after the replacement. The company states the failing sides and indentation on mattress is not bad enough to replace, yet my 81 year old, 175 pound husband has rolled out of the bed twice! The warranty inspector is not allowed to lay on the bed and feel the problem!! He must only do a visual inspection and also run a string from side to side to look for imperfections. If they would lay on the bed they would feel the issue!
JulieFort Myers, FL
More than a pain in the neck!
Cons:
- Issue Resolution
- Surface Integrity
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Don't know"Coolness"
Don't know or not sure
Value
PoorValue
Poor value for the money
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft