At first our Mlily Harmony was comfortable. However it quickly lost support in the areas where my husband and I sleep. We tried rotating the mattress, which worked the first time. So we had about a year of comfort (6 months one way and 6 months the second way) before all support was gone and our backs sagged...also our shoulders and hips hurt within minutes of laying down. We wake up with both our arms completely numb from circulation being pinched off at our shoulders. Laying on back, side or stomach all come with some sort of pain. I realized how bad this 3 year old mattress is when I stayed on a 20 year old innerspring mattress at my daughter's house and didn't wake up in pain. For the first time in 3 years I slept more than an hour straight. Normally I awaken in pain and have to dig myself out of the hole I'm laying in to try and change position to get comfortable before an hour of sleep goes by, so we awaken all night long, making us both chronically sleep deprived. My husband and I finally decided to purchase a new bed, the Mlily Harmony scared us away from trying another memory foam, especially after how much we paid.. oh let me not forget their cheap box springs that came with the Mlily mattress set. The mattress is king sized, so it is two boxes. They are made of cheap wood that is "reinforced" with sheets of cardboard. This cardboard is stretched and weaved over the pieces of wood, every time we turn over or get out of bed this cardboard rubs the wood and makes a very loud creaky noise. You'd think the mattress and boxes were 20 years old by the way it held up. Oh and the place we bought it is out of business, so much for that 10 year warranty.
Cons:
User also said: Lack of support- Back Support
- Noise
- Pressure Relief
- Surface Integrity
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Very PoorPressure Relief
Constant pressure point soreness or loss of circulation
Sleep Quality
Much betterSleep
Sleep much more deeply and/or consistently since owning this mattress.
Stays "Cool"
Excellent"Coolness"
Never sleep hot due to this mattress
Value
PoorValue
Poor value for the money
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (2)
Hi Diane -- Thanks for sharing your feedback on this product. Just to let you know, the warranty is extended by the manufacturer (Mlily) not the retailer. Retailers typically provide support for the warranty so are always a good first point of contact, but ultimately it's the manufacturer who's on the hook for honoring it. So, Since Mlily is still in business, you should still have some recourse in having any valid warranty claims addressed -- that's the good news. The bad news is that no one from Mlily has claimed their profile here on GoodBed, so no one from the company is being notified about your review. This is extremely rare. Well over 1,000 companies have claimed their GoodBed profile, and therefore almost every mattress manufacturer of significance has someone on point to be notified about the reviews they receive on this site. I'm afraid that the fact that Mlily is not yet one of these companies is not a good sign regarding their customer service operations to-date. That said, I'm hopeful that you will have success in getting them to resolve your issues, and that this may even be a catalyst for them to step up their service for other GoodBed users. You can find a link to Mlily's website on their profile page here: https://www.goodbed.com/mattresses/mlily/ Best of luck.
We have this also. Same problems, but ours is not old. They replaced it for us at one year. We have had it long enough to turn it twice. The replacement is just as bad as the first one. I just got back from San Francisco, Argonaut hotel. They use Sealy Posturepedic Sayer mattresses. It was extremely comfortable and I woke up with NO BACK PAIN!! And that was after flying non stop across the country and walking all over Fisherman's Wharf!! No pain. I have had bad lower back pain for years, but did not hurt. I am looking online now to find out who sells them here