After 12 months there is permanent depression in the mattress where each of us slept. I now sleep in the middle on the "hump" and hubby in spare room on an old twin. We were told we'd love it after 20 years... and we HATE it after only 12 MONTHS...
Pros:
User also said: was comfortable for first 5 months- Initial Comfort
Cons:
User also said: sags where we slept after only 1 year- Long-Term Support
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated
Comments (2)
Please call our customer service department at 630-931-4602. We don't usually have problems with these mattresses, but sometimes there are defects. Harvey is our director of customers service and should be able to help. Thank you. Kevin Williams.
We did return to the store from which we bought the mattress and while we can't improve our review of the mattress, we want to point out that our salesman at the Back to Bed store in Geneva IL was MORE than cooperating with our dilemma. We cannot say enough about how accommodating Chris Harris was and highly recommend anyone needing a mattress to visit his store.