In addition to being charged for pillow that I never received, my wife and I are not satisfied with the mattress and are well within the 100 free trial period. Unfortunately, the company will not respond. Buying a mattress online can be risky move because you have no idea whether you will be happy. I thought I that I would have an opportunity to try and return but the company is not living up to its return policy. Strongly recommend against working this company.
KyleVirginia Beach, VA
Luxi Does NOT honor its return policy
Cons:
- Customer Service
- Return Policy
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems