I was initially pleased with my purchase (a Luxi One full-size mattress), but after two months it began to lose its support and springiness (and very unevenly), leading to soreness and stiff necks in the morning. I contacted Luxi countless times over the course of 3 MONTHS to try to return the mattress, and every time I reached out, they replied ONCE and never followed up. This all culminated in the CEO himself, David Farley, contacting me ONCE and then ignoring all replies. There is no shortage of complaints regarding Luxi and its refusal to refund customers who return their mattresses online, including on this website. This company is a scam. STAY AWAY.
MichaelCuyahoga Falls, OH
BUYER BEWARE: Garbage bed, Luxi does NOT honor 100-day trial
Cons:
- Customer Service
- Issue Resolution
- Overall Support
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft