The mattress itself is pretty good. The issue I have is with the yellow stains that were present on the mattress when I examined it shortly after it was purchased. The manufacturer will not accept responsibility for the stains saying there is no way the stains could have come from the mattress and therefore wouldn't refund my money or exchange it. There is no way the stains occurred from my environment simply because there is no stain on the mattress protector which has been on the mattress since it arrived. I suspect the stains occurred either during the packaging or shipping process or from a previous owner who was responsible for the stain and then returned the mattress and then the company shipped the stained mattress to me!
WayneVancouver, BC
Yellow stains on the new mattress. Company won't refund!
Cons:
- Customer Service
- Issue Resolution
Ratings from this Sleeper
Back Support
FairBack Support
Sometimes have back aches or stiffness related to this mattress
Pressure Relief
FairPressure Relief
Occasional pressure point soreness or loss of circulation
Sleep Quality
Much betterSleep
Sleep much more deeply and/or consistently since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
GoodValue
Good value for the money
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft