Our Mattress is very uncomfortable. We are not happy with our purchase from Jerome's. It has a 10 year warranty that doesn't allow a return. We had a Mattress Inspector come and took measurements and said there was a problem then we received a letter that said that it was normal and nothing can be done. We have a problem with talking with Customer Service. Always get a run around. We continue hating the mattress due to the lack of good sleep.
Jim FSan Diego, CA
Bad Choice of a Mattress
Cons:
User also said: There is a dip in the mattress where you sleep. It hurts our backs when trying to sleep.- Retailer Service
- Overall Support
- Warranty Claims
0
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated
Comments (1)
I have the same problem, it dips and has ruined my back, since I have always had back problems. We bought two at the same time, the one, is really bad, the other has stayed good. I do not weigh as much as my husband and yet mine has sagged , I am sorry I bought it, I had a Serta before this mattress and wished a thousand times I had bought another Serta.