Male avatar
ChadHouston, TX

Warranty is useless!

This is my second king koil. The 1st one I had 15 years was amazing. I upgraded to the most expensive this time and it’s been horrible. I’ve tried to get the manufacturer to replace it and they have been no help. I will never buy from them again. So sad that they have so little care for their customers or pride in their product.

Cons:

  • Issue Resolution
  • Warranty Claims

Ratings from this Sleeper

Back Support

1 / 5
Very PoorBack Support

Always have back aches or stiffness related to this mattress

Pressure Relief

1 / 5
Very PoorPressure Relief

Constant pressure point soreness or loss of circulation


Sleep Quality

1 / 5
Much worseSleep

Sleep much less soundly or consistently since owning this mattress.

Stays "Cool"

4 / 5
Good"Coolness"

Rarely sleep hot due to this mattress


Value

1 / 5
Very poorValue

Not at all worth the money -- a rip off

Warranty Service

1 / 5
Very poorWarranty Service

Not at all satisfied with the manufacturer's response to my warranty claim or other problems


Softness Level
Too HardPerfectToo Soft