The adjustable mattress base is extremely poor quality. I have had the bed for just over two years and had literally only actuated the adjustable base 2-3 times. The last time when I needed to use it when very ill, it failed to work. I tried a hard reset as directed by the company but was unsuccessful in resolving the problem. The company would not stand behind its product and Innova rep simply wanted to sell me new parts - which likely would be of the same poor quality as the originals. My recommendation is to stay away from this product as it is junk.
Cons:
- Issue Resolution
- Product Quality
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Slightly betterSleep
Sleep slightly more deeply and/or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
FairValue
Fair value for the money
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (2)
we have Innova adjustable beds (2) model 201 txl for 4 years and have not had any problems at all and we use the adjustment every night. The mattress has maintained its' shape and firmness. We are very happy with our purchase and recommend this adjustable bed.
We have had our innova sleep system for about 14 mos, 2 of them, and love them. No issues