Bed has been horrible, fall off the side, excruciating back pain. Mattress seems to be slanted and off on one side. Called and emailed customer service for two years and no answer no response. Contacted president of company as well as every single person listed on their website for help, and still NOTHING. Not one single person contacted me to provide any assistance. I also asked for the name of the manufacturer that made the frame so I can buy the legs that broke off. Still no response. Worst mistake of my life buying from Hollandia. Had to mortgage my home to be able to afford to buy their entire bed system with frame, headboard, mattress, etc. as their listing said it was the best mattress in the world. What a joke!!!!!
ChrisKingston, NY
What customer service?
Cons:
User also said: It's so uncomfortable Fall off the side. No support. Excruciating pain every morning- Overall Comfort
- Edge Support
- Overall Support
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Very PoorPressure Relief
Constant pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Very Poor"Coolness"
Always sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft