We have been disappointed with mattress since we bought it. It does not have much support. Husband and I seem to roll to middle of mattress. We figured we made a mistake and we would suck it up. Today while changing the bed I noticed there was mold all across the bottom side of mattress. We have kept a mattress pad on the bed since it was purchased. We have not spilled anything on it. As the man at the mattress firm said when I Called to see what to do, " I've never heard of that before". I have never bought a mattress that did that before. When I called the 1-866-942-3551 the women I spoke with said that mold was not covered under warranty. She also asked if I had left the plastic the mattress came in, on it. Nope wouldn, t do that. I don, t know why it would or could have mold on the bottom. All I Do know is that I am a disatisfied customer and I Would not recommend buying a mattress at Mattress FIrm.
leslieDenver, CO
2 month old mattress. Noticed mold covering mattress bottom.
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Very PoorPressure Relief
Constant pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (1)
We just noticed the mold on our mattress...and it is only 5months old. called mattress firm where we purchased it, and the salesman told me "what do you expect me to do about it? and laughed at me" never again will i buy from this place.