At first we were very pleased with the mattress, and how it felt. However within the first year our mattress started sinking in both places where we sleep. By 18 months the indentions were so bad you could see them with our bed made up. Contacted the company we bought our mattresses from and they put me in contact with someone at Golden Mattress. The "warranty" Golden Mattress provides is an absolute joke. Basically they have so many rules - and there needs to be 2 inch indentions before they consider it an issue. Almost 1 1/2" indentions in 18 months (and I weight 110 lbs). Cheap, horrible mattress, 0 customer service from Golden Mattress. Would NEVER recommend.
AshleyBurgaw, NC
Like sleeping in a hammock after a year, joke of a warranty
Cons:
User also said: Quality- Customer Service
- Surface Integrity
- Warranty Terms
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
FairPressure Relief
Occasional pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft