I have ordered many items from EA and this is the first I am unhappy with. I sent a message to customer service, had a tech come out and measure how deep my body impression was-1"! I never have had a mattress with a body impression. My previous mattress was a Beautyrest. EA responds that I am far off the 1.5" needed to return the mattress and to rotate it. Give me a break! I weigh 130 lbs. I am not a huge person. Every morning I wake up with a lower back ache. That never happened with the Beautyrest. I only purchased this mattress at EA because I was buying other items. Ethan Allen has lost a customer.
GretchenRaleigh, NC
Less than 1 year old & body impression
Cons:
- Back Support
- Surface Integrity
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
FairPressure Relief
Occasional pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Very Poor"Coolness"
Always sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft