The mattress sinks in and does NOT return to its original form, This mattress was changed once and The same exact problem occurred with the replacement mattress of the same model. Customer service came out and said he could definitely see the indentation and that it was should not be a problem to replace the mattress for a third time. The customer service rep at Ethan Allen customer service department said they would not replace the mattress, he reached out to his supervisor, and they declined to change the mattress for the third time.
Cons:
- Issue Resolution
- Return Policy
- Surface Integrity
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Slightly worseSleep
Sleep slightly less soundly or consistently since owning this mattress.
Stays "Cool"
Poor"Coolness"
Often sleep hot due to this mattress
Value
PoorValue
Poor value for the money
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft