purchased defective mattress sagging and mjssing a corner support called company.was told by the owner of company to put it on the roof of my car and drive an 1hr 30 mins from ny to nj and they will fix it while i wait and drive back ,can you imagine what kind of company this must be.not to have a truck to come and pic up a defective product and then to be able to fix it while i wait that means there going to take apart the mattress put more stuffing in it and put it back together.do you think simmons or serta would do such a thing they would replace the defective mattress with a brand new one and deliver it to your door. Do yourself a favor alway purchase a name brand mattress from a store that specializes in mattress.
Pros:
User also said: noneCons:
User also said: sagging in middle poorly designed and manufactured.company does not stand behind there product.- Product Quality
- Overall Support
- Warranty Claims
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated
Comments (1)
I had the same problem with Eclipse and their sister company Therapedic.. Absolute garbage.. Mattress looks good. But immediately, this impressive 17" thick mattress sags in the middle making me sleep as if in a hammock.. If I didn't sleep in the center, I'd sleep at a slight angle and after a night of twisting my bag, I'd wake up every morning with a back ache.. I put up with it for TWO YEARS!!!! The Eclipse company did nothing for me.. I got rid of the mattress and lost over $700 !! Thank you Eclipse.