DO NOT GET THE PLATFORM. I have received 3 platforms from this company within the 3 months I had ordered the mattress. The platforms are not stable and are made of cheap materials and WILL break. Be wary - after 50 days, they won't refund you. That being said, I have a new platform I received that I cannot get a refund for, and am willing to sell for cheaper than listing price. If interested, you can contact me at camw414 @ gmail.com. The mattress is very comfortable and is good quality. I sleep on my side most of the time and I find that it supports my hips well. I've decided to get another frame to support the mattress because their platform beds are NOT worth it.
CaitlanJamaica Plain, MA
DO NOT BUY PLATFORM
Cons:
- Product Quality
- Overall Support
Ratings from this Sleeper
Back Support
GoodBack Support
Rarely have back aches or stiffness related to this mattress
Pressure Relief
GoodPressure Relief
Infrequent pressure point soreness or loss of circulation
Sleep Quality
Slightly betterSleep
Sleep slightly more deeply and/or consistently since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
PoorValue
Poor value for the money
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (1)
Official Response
Hi there Caitlan! We are very sorry to hear this and thank you for letting us know about your experience. We greatly value customer feedback and would love to get this resolved for you right away. Please look out for an email from one of our senior customer advocates who will be reaching out to assist you with your request. We look forward to getting you taken care of and thank you again for your feedback.