I had this mattress set for less that two weeks and it started sagging. By week four it had sagged by two and a half inches. I was really hoping this mattress set would be great for me. It has been a nightmare. I had to spend another $500 plus tax to upgrade and that was just for another mattress. I hope I can depend on the new mattress to fulfill my needs. Next time I will buy a Sterns & Foster.
TerryMonroeville, PA
Disappointment
Pros:
- Initial Comfort
Cons:
- Surface Integrity
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Not Rated
Stays "Cool"
Don't know"Coolness"
Don't know or not sure
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (2)
I have the exact same problem. Firm at the head and the foot but sags on the sides. I'm not looking forward to the warrenty process. If I may, what mattress did you buy that satisfied your needs?
I have been in the marttress business for the last 15 years. Serta has always backed up their products. The problem seems to be with online company you purchased it from.