Female avatar
Susan WMississauga, ON

The mattress is better than some I have had, however, I h...

The mattress is better than some I have had, however, I had studied this one for a long time and I was really hoping that it would have been a little more firm. I purchased this mattress to help combat my pain with sciatica, but it has not really accomplished that and I still have pain.

Cons:

User also said: it is not as firm as i thought it would be -based on my investigation
  • Back Support
  • Soft Comfort

Ratings from this Sleeper

Back Support

2 / 5
PoorBack Support

Often have back aches or stiffness related to this mattress

Pressure Relief

2 / 5
PoorPressure Relief

Frequent pressure point soreness or loss of circulation


Sleep Quality

4 / 5
Slightly betterSleep

Sleep slightly more deeply and/or consistently since owning this mattress.

Stays "Cool"

3 / 5
Fair"Coolness"

Sometimes sleep hot due to this mattress


Value

3 / 5
FairValue

Fair value for the money

Warranty Service

N/A
Not Rated

Softness Level
Too HardPerfectToo Soft
Comments (2)
Official Response

Thank you for your review, though we are sorry to hear of your discomfort. Please take a look at the base that you are using. If it is a foundation, box spring, or slat system that flexes, your mattress will feel softer than it should. The easiest way to test this is to either tip the mattress up and off of the frame and walk on the base to see if it moves. Alternatively, one person can lay on the mattress while the other looks underneath to inspect any bowing. If you are using a platform bed, make sure that the support beams are approximately 2" wide, spaced no more than 3" apart and there is appropriate centre support. Thin slats or widely spaced ones may not be supportive enough. If you really want to rule the base out, test the mattress directly on the floor (space permitting).

By Novosbed Inc. on July 26, 2018

thank you for your response. When I got the mattress I had to use it for 2 nights before my frame came, and I thought it was softer than I expected, but thought it would be different once I got the frame. It wasn't so I bought a box spring hoping that it would give it more support. Don't get me wrong, It is a good mattress based on some others I had reviewed, studied and or tried. I was just hoping for a little more firmness. I do appreciate made in canada - that was also a reason for purchasing. (I appreciate your comments. Thank you for not "blaming" me because of my comments) This is a good company

By Susan W on July 26, 2018