They said three days when in fact it took more than two weeks and I received no word from the company about any compensation. Had to sleep on a terrible couch after I threw out my old bed after three days bc the Douglas was “guaranteed” to be there. Wrong
Shaun L
The mattress is great, but the delivery time was ridiculous!
Pros:
User also said: The mattress is great overall and I would get it again but make sure that it arrives on timeCons:
- Delivery Speed
Ratings from this Sleeper
Back Support
ExcellentBack Support
Never have back aches or stiffness related to this mattress
Pressure Relief
GoodPressure Relief
Infrequent pressure point soreness or loss of circulation
Sleep Quality
Much betterSleep
Sleep much more deeply and/or consistently since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
ExcellentValue
Excellent value for the money -- a great deal
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (1)
Official Response
We are very sorry to hear of this experience. Please contact us directly so we can pull up any correspondence from you regarding this and see why this was not addressed in a timely manner. We are so happy you find the mattress great, though!