My Husband thought he was doing us both a favor by buying a cushioned firm mattress Dormeo 230GX king and because of the cost $4008.00 it would be good quality. Nothing has been good about this mattress. We have only had it for 7 months and are both miserable and wake up with painful body aches. There is no memory left on his side and when I lay in it my body dips into the mattress where I can't even move sideways or get out of it. When I explained this to their customer service they asked for pictures. I let her know that it is not visible and her reply was "Sorry but we can't help you at this time" So I wonder how long we have to continue to be miserable before I get any help?
Cons:
- Back Support
- Customer Service
- Initial Support
- Issue Resolution
- Repositioning
- Overall Value
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Very PoorPressure Relief
Constant pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Very Poor"Coolness"
Always sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft