I purchased a Diamond mattress (Spinal Comfort) and paid more than I would have because of the 'Forever Warranty' feature sold me. I recently filed a claim because the upper portion (pillow top) is sagging. Diamond Mattress sent Integrated Bedding Group and reported 3/4" depressions on both sides, left and right, and the top left has shifted outward 2" in a 64" long area. The report also includes a faint yellow 30" stain. This was a pee stain from my baby. John, Diamond Mattress Warranty, said the stain voids my warranty. I explained it is a faint stain on the right side and the pillow top of the mattress is sagging on the left with a length of 64". This does not make sense. There is definitely a defect in materials and/or workmanship. FOREVER WARRANTY IS NOT TRUE. DO NOT FALL FOR THIS FEATURE.
ConnieOntario, CA
Forever Warranty is NOT TRUE
Cons:
- Surface Integrity
- Warranty Terms
Ratings from this Sleeper
Back Support
Don't knowBack Support
Don't know or not sure
Pressure Relief
Don't knowPressure Relief
Don't know or not sure
Sleep Quality
SameSleep
Sleep quality or quantity has not changed since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
PoorValue
Poor value for the money
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (2)
After a second review from the Warranty Department, Diamond Mattress accepted my claim as valid and replaced my mattress. I am very satisfied with the customer service I've received from Diamond Mattress.
Official Response
Follow-up: "After a second review from the Warranty Department, Diamond Mattress accepted my claim as valid and replaced my mattress. I am very satisfied with the customer service I've received from Diamond Mattress." - Connie