Don't buy this mattress, or any product from this company. I bought a very expensive hybrid mattress from this company. The sales rep talked a big game. It sagged within months, and the warranty doesn't honor anything below a 1 1/2" sag without pressure -- that's huge! Mine sags 3/4" without laying on it but several inches when I do lay on it expcept for sleeping on the very edge. This was a terrible purchase, and I would never purchase from them again. Do not buy from this mattress company. Waste of money, health, and time.
Rachel MPortland, OR
Terrible mattress, sagged immediately, warranty worthless
Cons:
User also said: sags, absolute scam- Surface Integrity
- Overall Value
- Warranty Terms
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Don't knowPressure Relief
Don't know or not sure
Sleep Quality
Slightly worseSleep
Sleep slightly less soundly or consistently since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (1)
Official Response
Hi Rachel, We are truly sorry to hear about your experience with our mattress, and we sincerely apologize for any inconvenience this has caused. We take customer feedback seriously, and we value your input as it helps us continuously improve our products and services. It's disheartening to hear that your mattress has shown signs of sagging sooner than expected. We'd like to provide some information regarding our warranty policy and the issue you've encountered. Our warranty terms are in place to ensure that our customers receive a high-quality product that meets their expectations. We acknowledge that a 1 1/2" sag without pressure is considered a significant defect, and our warranty aims to address substantial issues that impact the mattress's integrity and your comfort. Regarding your specific concern of a 3/4" sag without any pressure, we understand that this may be less than the threshold defined in the warranty. However, we want to assist you in finding a resolution to your problem. It's essential for us to ensure that you are satisfied with your purchase. Please contact our customer service department, and we will work with you to assess the issue with your mattress and explore potential solutions. We genuinely care about your well-being and want to make this right for you. Once again, we apologize for any inconvenience you've experienced, and we look forward to the opportunity to address your concerns and restore your confidence in our products.