I was excited after reading the ads on this mattress. However, after sleeping on it for 7 months, it has not lived up to its claims. My back still hurts and it sinks on the side my husband sleeps on so I roll over to his side because he is heavier. It has not held up like it said. I have tried calling and emailing the company with no response. The email comes back undeliverable and no one answers the phone number I called. I got this mattress based on the wonderful 18 month warranty and that I could return it for a full refund, no question asked. I am wondering when this company went out of business? What can I do to get my refund since it has not lived up to its claims?
Robin LCrystal Springs, MS
Not as Good as Advertised
Cons:
- Back Support
- Customer Service
- Surface Integrity
0
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
SameSleep
Sleep quality or quantity has not changed since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
FairValue
Fair value for the money
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft