This mattress is horrible! There are 2 depressions where my husband and I sleep and I can't roll over because it's up hill. We have tried contacting the warrantee people who came and said the mattress does not qualify for replacement because the depression (when the guy comes the surface has sprung back up) is not deep enough and what they measure without being in the bed is all they measure. We have tried contacting Mattress Firm who sold this junk to us and they refer us to the warranted people. They say this keeps the, fair and impartial. The store manager does not return our call. Aweful experience. Terrible mattress! Wasted money.
Cons:
User also said: Being stuck in a "hole".- Customer Service
- Surface Integrity
- Warranty Claims
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
FairPressure Relief
Occasional pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft