The company I bought from got the replacement without much issue. The pictures I took apparently spoke volumes. Initially, I was suppose to do the measuring thing as stated in antoher one of the reviews. The first mattress was awful. I now have the replacement, and the smell is awful, I have had it a week now and the smell is still there, but the mattress hasn't collapsed as did the first. I hope that the smell will go away soon, and of course, the mattress will stay supportive for the body longer than three months. I would never, never, never, buy another one. The company that sold the item to me was top notch in helping me get a new one to try.
Pros:
User also said: At least I was able to get a replacement promptly within two weeks.- Retailer Service
Cons:
User also said: Bought in 2011 collapsed within three months.- Smell
- Overall Support
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated
Comments (1)
Terrible matress and I'm calling the company for more than 2 monthns and they dont wanna recive my calls... Terrible matressssss.. there are no word to discribe how terrible is.... size queen price $ 800