We purchased a mattress, had major problems with it within the first month. The King Koil product that we purchase was manufactured in Florida by Dixie Bedding. Our Comfort Solutions product, King Koil Exquisit, was anything but exquisite as we observed major product defects within the first month of owning the product. We brought this issue to the manufacturer of the bed whom also confirmed that the product was defective based on photos and measurements that we provided them. All we have asked Comfort Solutions and their manufacturer, Dixie Bedding to do is to replace the mattress. What they ask us to do is drive our mattress hundreds of miles and several states away to bring it to the factory and wait for it to be repaired. My wife and I are elderly (late 70's) with medical conditions and this is not an option for us. Neither is paying hundreds of dollars to ship our mattress both to and from their factory. We already spent thousands on the mattress to begin with. My recommendation is to NOT purchase KING KOIL nor any of the other brands that Comfort Solutions licenses such as Laura Ashley, iMatress, The Dr. Breus Bed, Sleep ID, Natural Response. Companies like this need to learn that business is more than taking peoples money, it's about standing behind your product and providing quality customer support.
Christian BBethlehem, PA
### Do NOT buy King Koil or any Comfort Solutions Product
Cons:
- Overall Comfort
- Dual Comfort
- Overall Durability
- Firm Comfort
- Issue Resolution
- Long-Term Comfort
- Long-Term Support
- Pressure Relief
- Product Quality
- Repairs
- Return Policy
- Surface Integrity
- Transparency
- Warranty Claims
- Warranty Terms
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Not Rated
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (2)
It is unfair to judge a whole company or product line because of 1 incident. The burden of customer satisfaction should fall on the retailer where the mattress was purchased. Contact the owner of that business because all they have to do is request a defect replacement from the manufacturer, and they will do the exchange for you. King Koil is a licensed name that Dixie Bedding pays a fee to in order to be able to build the mattresses and use the name. They should honor the warranty and offer a viable solution to having the product replaced. Call your local retailer and don't let them refer you elsewhere. It is ultimately their responsibility if they are a reputable dealer.
Oh I wish it were that easy..... I have had Bedrooms First at my house 3 times for Dr Brues mattress and they refuse to do anything.