Our system is 14 MONTHS old and is absolutely horrible. We have contacted them on multiple occasions and they just give us more "padding" as they call it (it's a sheet of crappy material) and tons of spray glue. It fixes the problem for like a month, then, the issues of sagging and unevenness continue. We owned a 16 year old Sleep Number bed before this "junk system". We traded beds with our child and we're trading him back now. Move on and purchase something else, especially if you have back issues and had surgery in the past. You'll definitely regret it.
KristyGarretson, SD
Horrible, move on -especially if you have back issues.
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Very PoorPressure Relief
Constant pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Poor"Coolness"
Often sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
GoodWarranty Service
Very satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft