This mattress has been the biggest mistake I’ve ever made on a purchase. At $7000 I expected it to be the best. It is lumpy. It is hard. There’s no getting comfortable. The tufting is so profound that I feel them digging into my body all night. I wake up every morning with lower back pain. Forget about sleeping on my side. The shoulder and hip pain is worst. It is overall the worst thing I’ve ever purchased. I have emailed the company twice now, begging for advice, with zero response. At this price point you think customer service would give a crap. Just don’t waste your money. I probably would have been happier with a beauty rest quite honestly.
RoseChandler, AZ
Just NO
Pros:
User also said: N.O.T.H.I.N.G.Cons:
User also said: Everything- Overall Comfort
- Firm Comfort
- Surface Integrity
- Overall Value
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Very PoorPressure Relief
Constant pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Don't know"Coolness"
Don't know or not sure
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (2)
Official Response
Hello Rose, Apologies, we do not show receiving any emails pertaining to this concern. Can you please advise where you purchased your mattress from? Thank you
I’ve had the same experience. I ordered the Olivia Plush but I think I was given the firm. :(