Having spent a significant amount of money on this mattress, we are extremely disappointed with the level of comfort that it has provided. The mattress was fine for the first two months, but has deteriorated ever since, and adjustments such as a topper, pillow placement and sleeping positions have done nothing to remedy the issue. Further, the "pins" on the top of the bed poke up and are very uncomfortable. Mattress Firm are not willing at this point to help with a refund of this shoddy product and Spring Air, the owners of Chattam & Wells have not responded to any correspondence. We are now stuck with a $4,000 mattress that causes daily back pain. We can not recommend this mattress.
MatthewKamas, UT
Lower back pain
Cons:
- Overall Comfort
- Overall Support
- Overall Value
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
PoorWarranty Service
Slightly satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (1)
I have experienced the same exact issue. I am 40 years old and I feel like an 80 year old for the first two hours of the day. This mattress is ruining my life.