Hard and uncomfortable

While the Charles P Rogers Real Bed mattress seems to be assembled well, the mattress itself is very uncomfortable. Once you try to sleep on it, you'll discover it's hard, flat, and uncomfortable. I couldn't sleep on it. In the end, it's essentially a glorified box springs/base. The customer service rep's solution to this was to convince me to spend another $500 on a topper, which I did. Unfortunately, the topper wasn't that much softer, and it turns out it was non-returnable (unlike their mattresses, which makes no sense). My hips and shoulders ached halfway through the night when sleeping on the topper. When I wrote to them to ask for help with a solution, their 'solution' was to tell me to buy another non-returnable topper. Very disappointed. Needless to say, I looked elsewhere.