Not as expected

From looking at the Estate 7000 diagram on the web site it looked plush and if anything on the soft side. When we got the mattress it was anything but soft, so be careful when purchasing. I do believe it is a very well made mattress and am disappointed it was so hard. Something they don't tell you is about the mattress weight, it's approximately 170 lbs so you better have someone capable if you need to put it in place yourself or when it comes time to turn it which they recommend every 6 months. We did return the mattress and I must say it wasn't nearly as smooth as they promised. After more than 1 call, because a service rep never checked on my refund status and e-mailed me back, I was able to get my refund about a week after expected which is going to cause me to carry a large credit with my credit card company which I'm not real happy about. I go back and forth on whether I would recommend the company and if I did it would only be because it is a really well made mattress.