This was by far the most expensive bed we have purchased and it failed within 2 years times. We have reached out to the manufacturer several times to start a warranty claim and have been lead down an endless trail of tasks to complete. Multiple photos and measurements proved our claim and they only seem to anger Charles P. Rogers. Don't fall for this company's warranty promise, it's non existent. Sadly our bed is headed to a life at the landfill.
Cons:
- Price
- Warranty Claims
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Very Poor"Coolness"
Always sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Comments (4)
Official Response
Dear Kathy, We apologize for any inconvenience this may have caused and understand how frustrating it can be when products don't meet expectations. We have thoroughly reviewed the information you provided and unfortunately, we were unable to identify any warranty issues with the bed. However, we do acknowledge the signs of wear and tear on the existing box spring you placed the mattress on. We cannot warranty another manufacturers product. We appreciate you taking the time to document and share your experience with us. As the manufacturer, we strive to provide our customers with the highest quality products and services. We are committed to resolving any issues you may have encountered with our products. If there is anything else we can do to assist you, please don't hesitate to let us know. We are here to help and want to ensure your satisfaction with our products. Thank you for your understanding. Best regards, The Manufacturer
We discussed box spring at length with your salesperson and she assured us it was perfect to use. It is structurally sound and the only wear you assume is the loose material the manufacturer placed as a cover. After months of documenting the failed mattress this company weasels out of any attempt to right this failed product. Please don’t be misled by their lifetime mattress claim like we were.
yikes response, Tim. I don't think you're aware of how many people see this website and their reviews.
Worse mattress we’ve ever owned. Failed miserably within months of owning it. We called the coy and spoke at length to start a warranty claim. We completed every task of the extensive list they required us to do. After submitting them they require tasks. This company weasels out of honoring claims thus sticking the consumer with an extremely heavy piece of junk!